Best Practical Solutions: The open-source ticket management system
The leading, open source, enterprise-level ticket management system. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. With seamless email integration, custom ticket lifecycles, configurable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
Best Practical Solutions, LLC is a software company that specializes in creating issue tracking and project management tools. Their flagship product, Request Tracker (RT), is an open-source ticket tracking system which enables organizations to manage tasks, bugs, and other requests efficiently. Best Practical is known for its commitment to open-source software, providing robust solutions that are highly customizable and scalable to meet the needs of various industries.
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Key Features of the Site
Custom Fields
Allows users to create custom fields to capture specific information relevant to their projects or issues.
Email Integration
Enables seamless integration with email, allowing users to create and update tickets directly from their email client.
Role-Based Access Control
Provides detailed control over who can view or edit tickets, ensuring sensitive information is only accessible to authorized personnel.
Time Tracking
Offers tools for tracking the time spent on tickets, useful for billing and productivity analysis.
Customizable Dashboards
Users can create personalized dashboards to monitor the metrics and tickets most important to them.
API Access
Provides API access for integration with other tools and automation of workflows.
Multi-Language Support
Supports multiple languages, making it accessible to a global user base.
Reporting Tools
Includes comprehensive reporting tools for analyzing trends, performance, and more.
Mobile Friendly
The interface is designed to be responsive, ensuring a good user experience on mobile devices.
Community and Professional Support
Offers both community-based support for open-source users and professional support for enterprise clients.
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Additional information
Open Source Commitment
Best Practical is deeply committed to the open-source community, contributing to and maintaining several open-source projects.
Customization and Scalability
Their products are designed to be highly customizable and scalable, catering to the needs of small teams to large enterprises.
Security Features
Includes advanced security features to protect sensitive data and ensure compliance with industry standards.
Community Contributions
Encourages and facilitates contributions from the open-source community to improve and expand their software offerings.
Training and Documentation
Provides extensive training materials and documentation to help users get the most out of their software.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for bestpractical.com