Web messaging software and live chat tools for CX | Genesys
Give your customers the web messaging tools they expect. Enable them to chat with your brand — whenever they need — across asynchronous messaging channels.
Bold360 is a comprehensive customer engagement platform designed to help businesses deliver personalized, efficient, and seamless customer service across multiple channels. It leverages AI and machine learning to provide real-time insights, automate responses, and enhance the overall customer experience.
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Key Features of the Site
AI-Powered Chatbots
Utilizes advanced AI to automate customer interactions, providing instant responses to inquiries 24/7.
Omnichannel Support
Integrates various communication channels including email, social media, live chat, and more for a unified customer service experience.
Real-Time Analytics
Offers real-time insights into customer behavior and service performance to help businesses make informed decisions.
Personalization
Delivers personalized customer experiences by leveraging customer data and interaction history.
Self-Service Options
Provides customers with self-service tools such as FAQs and knowledge bases to find answers independently.
Integration Capabilities
Easily integrates with existing CRM, ERP, and other business systems for streamlined operations.
Scalability
Designed to scale with your business, supporting growth without compromising on performance.
Security
Ensures data security and compliance with industry standards to protect customer information.
Additional information
Headquarters
Boston, Massachusetts, USA
Parent Company
LogMeIn, Inc.
Target Market
Businesses of all sizes looking to enhance their customer service and engagement strategies.
Technology Stack
Built on a robust technology stack that includes AI, machine learning, and cloud computing for high performance and reliability.
Awards and Recognition
Recognized by industry experts for innovation in customer engagement and service solutions.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for bold360.com