Free, impartial and confidential advice for everyone | Citizens Advice Scotland
Consumer Focus was the statutory consumer champion for England, Wales, Scotland, and (for postal services) Northern Ireland. It was established to advocate for consumers across various sectors, ensuring their voices were heard in markets and by regulators, policymakers, and businesses. Consumer Focus worked to secure a fair deal for consumers, especially the vulnerable, by researching, campaigning, and working with businesses and regulators to improve services and fairness.
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English, etc
Website Key Features
Research and Reports
Conducts in-depth research and publishes reports on consumer issues to inform policy and practice.
Campaigns
Runs campaigns to highlight and address consumer issues, aiming to bring about positive change.
Policy Advocacy
Engages with policymakers to ensure consumer interests are represented in legislation and regulation.
Consumer Advice
Provides advice and information to help consumers understand their rights and make informed choices.
Vulnerable Consumers Support
Focuses on protecting and advocating for the rights of vulnerable consumers.
Market Monitoring
Monitors markets to identify practices that may harm consumer interests.
Regulatory Engagement
Works with regulators to ensure consumer protection is at the heart of regulatory decisions.
International Collaboration
Collaborates with international bodies to promote consumer rights globally.
Additional information
Successor Organization
Consumer Focus was succeeded by Citizens Advice, the National Consumer Council, and the Consumer Futures in 2014, which continued its work under new structures.
Legal Basis
Established under the Consumers, Estate Agents and Redress Act 2007.
Funding
Funded by the Department for Business, Innovation and Skills (BIS).
Achievements
Played a key role in securing better deals for consumers in energy, postal services, and financial services.
Closure
Ceased operations in 2014, with its functions transferred to other organizations to streamline consumer advocacy.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for consumerfocus.org.uk