Financial Ombudsman Service: our homepage
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
The Financial Ombudsman Service is a free service for consumers to resolve complaints with financial businesses. It is an independent body set up by Parliament to settle individual disputes between businesses providing financial services and their customers. The service covers a wide range of financial products and services, including banking, insurance, mortgages, credit, and investments.
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Website Key Features
Complaint Resolution
Offers a platform for consumers to file complaints against financial services providers and seeks to resolve these disputes amicably.
Independent Service
Operates independently of financial institutions and the government, ensuring impartiality in dispute resolution.
Free to Use
The service is free for consumers, making it accessible to everyone regardless of their financial situation.
Wide Coverage
Covers a broad spectrum of financial products and services, ensuring a wide range of consumer complaints can be addressed.
Online Complaint Submission
Provides an online platform for submitting complaints, making the process convenient and accessible.
Case Tracking
Allows consumers to track the progress of their complaints online, offering transparency and peace of mind.
Educational Resources
Offers a wealth of information and resources to educate consumers about their rights and financial products.
Mediation Services
Provides mediation services to help resolve disputes without the need for formal adjudication.
Annual Reports
Publishes annual reports detailing the service's activities, case studies, and financial performance.
Consumer Feedback
Encourages and collects feedback from consumers to improve the service and address any concerns.
Similar Sites and Competitors
Additional information
Jurisdiction
Operates within the United Kingdom, handling complaints from consumers and businesses based in the UK.
Legal Framework
Established under the Financial Services and Markets Act 2000, providing a legal basis for its operations and decisions.
Funding
Funded by a levy on financial services firms and case fees, ensuring its independence from government and industry.
Impact
Has resolved millions of complaints since its inception, significantly contributing to consumer protection and financial regulation in the UK.
Accessibility
Provides services that are accessible to all, including those with disabilities, through various communication channels and support services.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for financial-ombudsman.org.uk