Freshchat: Customer Messaging, Live Chat & Chatbots | Freshworks
Freshchat is an AI-powered omnichannel messaging platform. Experience live chat and chatbot solutions for smarter conversational support. Free trial!
Freshchat is a modern messaging software built for teams who want to ace customer conversations. It's designed to help businesses engage with their customers in real-time, across web, mobile, and social channels. Freshchat offers a suite of tools that enable personalized, efficient, and scalable customer communication, making it easier for businesses to deliver exceptional customer service.
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Domain Rating
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Domain Authority
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Citation Level
2010
English, etc
Key Features of the Site
Real-time Messaging
Engage with customers in real-time across web, mobile, and social channels.
Automated Bots
Use AI-powered bots to automate responses and streamline customer interactions.
Team Collaboration
Enable seamless collaboration among team members to resolve customer queries faster.
Customer Segmentation
Segment customers based on behavior, preferences, and history for personalized communication.
Integrations
Integrate with popular CRM, marketing, and support tools to create a unified customer experience.
Analytics and Reporting
Gain insights into customer interactions and team performance with detailed analytics.
Customizable Widgets
Customize chat widgets to match your brand's look and feel.
Proactive Messaging
Initiate conversations with customers based on their behavior and preferences.
Security and Compliance
Ensure customer data is secure and compliant with global standards.
Multi-language Support
Support customers in their preferred language with multi-language capabilities.
Additional information
Parent Company
Freshworks Inc.
Headquarters
San Mateo, California, United States
Global Offices
India, Australia, United Kingdom, Germany
Awards
Recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center, 2020.
Customer Base
Serves over 150,000 businesses worldwide.
Pricing Model
Subscription-based with different tiers based on features and number of users.
Free Trial
Offers a 21-day free trial for new users.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for freshchat.com