The AI-Powered Customer Service CRM Platform | Kustomer
With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.
Kustomer is a customer service platform that provides businesses with a unified view of their customers across all communication channels. It enables companies to deliver personalized, efficient, and seamless customer experiences by integrating data from various sources into a single, actionable interface. Kustomer's AI-driven insights and automation tools help businesses anticipate customer needs, resolve issues faster, and build stronger relationships.
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Key Features of the Site
Unified Customer View
Aggregates customer interactions from email, social media, chat, and other channels into a single timeline for a comprehensive view.
AI-Powered Insights
Leverages artificial intelligence to provide actionable insights and automate repetitive tasks, enhancing efficiency.
Omnichannel Support
Enables businesses to communicate with customers across multiple channels seamlessly, ensuring consistent service.
Customizable Workflows
Allows companies to tailor workflows and processes to fit their unique customer service strategies.
Real-Time Collaboration
Facilitates team collaboration with shared inboxes, internal notes, and @mentions for faster issue resolution.
Advanced Reporting
Offers detailed analytics and reporting tools to track performance, customer satisfaction, and team productivity.
Integration Capabilities
Supports integration with a wide range of third-party applications and services for enhanced functionality.
Security and Compliance
Ensures data security and compliance with industry standards, protecting customer information.
Additional information
Headquarters
New York, NY, USA
Founders
Brad Birnbaum, Jeremy Suriel
Funding
Kustomer has raised significant funding from investors including Tiger Global Management, Battery Ventures, and Redpoint Ventures.
Awards
Recognized for innovation in customer service technology, including awards from Gartner and other industry analysts.
Clients
Serves a diverse range of clients from startups to large enterprises across various industries.
Partnerships
Has strategic partnerships with leading technology and service providers to enhance its platform and offerings.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for kustomer.com