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ServiceMax is a leading provider of field service management software, designed to optimize field service operations for organizations across various industries. The platform offers a comprehensive suite of tools that enable businesses to manage work orders, schedules, inventory, and customer interactions more efficiently. ServiceMax's cloud-based solutions are tailored to enhance the productivity of field service technicians, improve customer satisfaction, and drive revenue growth.
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Citation Level
2007
English, etc
Website Key Features
Work Order Management
Streamlines the creation, assignment, and tracking of work orders to ensure timely and efficient service delivery.
Scheduling and Dispatch
Optimizes the scheduling of field service technicians and dispatches them based on location, availability, and skill set.
Inventory Management
Tracks and manages inventory levels in real-time to ensure that technicians have the necessary parts and equipment for service calls.
Mobile Access
Provides field technicians with mobile access to work orders, customer information, and service history, enabling them to perform their tasks more effectively.
Customer Portal
Offers customers a self-service portal to track service requests, view technician schedules, and access service history.
Analytics and Reporting
Delivers comprehensive analytics and reporting tools to monitor field service operations, identify trends, and make data-driven decisions.
Integration Capabilities
Seamlessly integrates with other enterprise systems such as CRM, ERP, and accounting software to provide a unified view of operations.
Customizable Dashboards
Allows users to create customizable dashboards to monitor key performance indicators and operational metrics.
Service Contracts Management
Manages service contracts, warranties, and entitlements to ensure compliance and maximize revenue opportunities.
Preventive Maintenance
Schedules and tracks preventive maintenance tasks to reduce equipment downtime and extend asset life.
Additional information
Headquarters
Pleasanton, California, United States
Parent Company
PTC Inc.
Number of Employees
Over 1,000
Key Executives
Neil Barua (CEO), Dave Yarnold (Former CEO), Athani Krishnaprasad (CTO)
Notable Clients
Siemens, GE Healthcare, Johnson Controls, Coca-Cola, and many more.
Awards and Recognition
Recognized as a leader in the Gartner Magic Quadrant for Field Service Management multiple times.
Community and Support
Offers a comprehensive support center, community forums, and professional services to assist customers.
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