Live Chat Software For Sales & Support - Chatbots & Live Chat
Capture more leads, drive conversions, reduce response times, & increase customer satisfaction with our enterprise live chat software.
SnapEngage is a live chat software that allows businesses to communicate with their website visitors in real-time. It offers a variety of features to enhance customer service and engagement, including customizable chat widgets, proactive chat invitations, and integration with popular CRM and helpdesk platforms. SnapEngage is designed to be user-friendly for both businesses and their customers, providing a seamless communication channel that can lead to increased sales, improved customer satisfaction, and valuable insights into customer behavior.
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Key Features of the Site
Customizable Chat Widgets
Allows businesses to customize the look and feel of their chat widgets to match their brand identity.
Proactive Chat Invitations
Enables businesses to initiate conversations with website visitors based on their behavior, increasing engagement opportunities.
CRM Integration
Seamlessly integrates with popular CRM platforms like Salesforce, allowing for efficient lead capture and management.
Helpdesk Integration
Integrates with helpdesk software such as Zendesk, streamlining customer support processes.
Mobile App
Provides a mobile application for iOS and Android, enabling businesses to engage with customers on the go.
Visitor Tracking
Tracks visitor behavior in real-time, offering insights that can be used to personalize interactions.
File Sharing
Allows for the sharing of files between agents and customers directly through the chat interface.
Screen Sharing
Enables agents to share their screen with customers, facilitating better support and troubleshooting.
Multi-language Support
Supports multiple languages, making it easier for businesses to communicate with a global audience.
Analytics and Reporting
Provides detailed analytics and reporting features to track chat performance and customer satisfaction.
Additional information
Headquarters
Boulder, Colorado, USA
Parent Company
SnapEngage LLC
Website
https://www.snapengage.com
Social Media
LinkedIn, Twitter, Facebook
Awards
Recognized for excellence in customer service and innovation in live chat technology.
Security
Offers enterprise-grade security features, including data encryption and compliance with privacy regulations.
Pricing
Offers various pricing plans, including a free trial, to accommodate businesses of different sizes and needs.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for snapengage.com