Support Ticketing System | SupportBee
SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails.
SupportBee is a customer support software designed to help businesses manage their customer service operations more efficiently. It offers a shared inbox for teams, enabling them to collaborate on customer queries, automate repetitive tasks, and maintain a knowledge base for self-service. SupportBee is known for its simplicity, flexibility, and integration capabilities with other tools.
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Citation Level
2010
English, etc
Key Features of the Site
Shared Inbox
A unified inbox for all customer queries, allowing teams to collaborate and respond to emails efficiently.
Automation
Automate repetitive tasks such as ticket assignment, tagging, and follow-ups to save time and increase productivity.
Knowledge Base
Create and maintain a self-service knowledge base to help customers find answers to common questions without contacting support.
Customizable Workflows
Tailor workflows to fit your team's processes, including custom ticket statuses, tags, and automation rules.
Integration Capabilities
Easily integrate with other tools and services such as Slack, GitHub, and Zapier to streamline workflows and enhance productivity.
Reporting and Analytics
Track and analyze support performance with detailed reports and analytics to identify areas for improvement.
Email Templates
Use pre-designed email templates for quick responses to common customer inquiries, ensuring consistency and efficiency.
Mobile Access
Access SupportBee on the go with mobile-friendly interfaces, ensuring your team can respond to customer queries anytime, anywhere.
Additional information
Headquarters
San Francisco, California, USA
Founders
Prashant Singh, Nithya Dandapani
Website
https://supportbee.com
Social Media
Twitter: @SupportBee, LinkedIn: SupportBee
Pricing
SupportBee offers a free trial with pricing plans starting from $15/user/month. Custom enterprise plans are also available.
Target Audience
Small to medium-sized businesses looking for an efficient and scalable customer support solution.
Security
SupportBee ensures data security with SSL encryption, regular backups, and compliance with GDPR.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for supportbee.com