Digital Transformation & Business Process Services - Sutherland
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Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. Headquartered in Rochester, New York, Sutherland serves marquee clients in major industry verticals, including banking and financial services, healthcare, insurance, communications, retail, technology, and logistics.
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Website Key Features
Customer Support
24/7 customer support services across multiple channels including phone, email, chat, and social media.
Digital Transformation
Helping businesses transform their operations with digital technologies to improve efficiency and customer satisfaction.
Analytics and Insights
Leveraging data analytics to provide actionable insights for better decision-making and improved business outcomes.
Process Automation
Implementing robotic process automation (RPA) and artificial intelligence (AI) to streamline operations and reduce costs.
Cloud Services
Offering cloud-based solutions for scalable, flexible, and secure business operations.
Cybersecurity
Providing comprehensive cybersecurity solutions to protect businesses from digital threats.
Multilingual Support
Supporting multiple languages to cater to a global client base.
Training and Development
Continuous training programs for employees to ensure high-quality service delivery.
Quality Assurance
Rigorous quality assurance processes to maintain high standards of service.
Innovation Labs
Dedicated labs for innovation and development of new solutions to meet evolving business needs.
Additional information
Global Presence
Sutherland operates in over 20 countries with more than 60 delivery centers worldwide.
Employee Strength
Employs over 38,000 professionals globally, dedicated to delivering exceptional service.
Industry Recognition
Recognized by industry analysts and associations for excellence in customer service and innovation.
Corporate Social Responsibility
Committed to making a positive impact on society through various CSR initiatives.
Partnerships
Strategic partnerships with leading technology providers to offer cutting-edge solutions to clients.
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