thencc.gov.za | Website analytics by TrustRadar
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thencc.gov.za Government Consumer Rights Legal Resources Public Services

The National Consumer Commission (NCC) of South Africa's official website, dedicated to protecting consumer rights and promoting fair business practices. It serves as a resource for consumers to understand their rights, lodge complaints, and access consumer-related information. The site also provides businesses with guidelines on compliance with consumer protection laws.

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Founded in

2011

Supported Languages

English, etc

Website Key Features

Complaint Lodging

Allows consumers to lodge complaints against businesses for unfair practices directly through the site.

Consumer Rights Information

Provides detailed information on consumer rights under South African law.

Business Compliance Guidelines

Offers resources and guidelines for businesses to comply with consumer protection laws.

News and Updates

Latest news and updates on consumer protection and related legal changes.

Educational Resources

Educational materials and campaigns to raise awareness about consumer rights.

Contact Information

Detailed contact information for the NCC, including phone numbers and email addresses.

FAQ Section

A comprehensive FAQ section addressing common consumer queries.

Legal Documents

Access to important legal documents and consumer protection laws.

Consumer Alerts

Alerts and warnings about scams and unsafe products.

Annual Reports

Access to the NCC's annual reports and performance statistics.

Additional information

Mission

To protect and promote the interests of all consumers, ensure accessible, transparent, and efficient redress for consumer complaints, and enforce compliance with consumer protection laws.

Vision

A South Africa where consumer rights are respected, protected, and fulfilled, contributing to a fair and equitable marketplace.

Strategic Objectives

To enhance consumer awareness, ensure compliance with the Consumer Protection Act, and provide effective redress mechanisms for consumer complaints.

Legislation

Primarily governed by the Consumer Protection Act (CPA) No. 68 of 2008, which aims to promote a fair, accessible, and sustainable marketplace for consumer products and services.

Partnerships

Works closely with other government agencies, consumer groups, and international bodies to enhance consumer protection efforts.

Accessibility

The website is designed to be accessible to all users, including those with disabilities, in line with South African government web accessibility guidelines.

HTTP headers

Security headers report is a very important part of user data protection. Learn more about http headers for thencc.gov.za