Citizens Advice is a network of independent charities throughout the UK that provide free, confidential advice and support to people on a wide range of issues including legal, financial, and consumer rights. The website serves as a comprehensive resource for information and guidance, helping individuals navigate through their problems with expert advice and practical solutions.
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Website Key Features
Advice Finder
A tool to help users quickly find advice relevant to their situation by answering a few simple questions.
Local Advice Search
Connects users with their nearest Citizens Advice bureau for face-to-face support.
Online Chat
Allows users to chat with an advisor for real-time help and guidance.
Self-help Guides
Comprehensive guides on various topics to help users understand their rights and options.
Template Letters
Provides customizable template letters for various situations, such as complaints or requests.
Benefits Calculator
Helps users understand what benefits they might be entitled to and how to claim them.
Debt Advice
Offers specialized advice for managing debt, including budgeting tools and negotiation tips.
Consumer Helpline
Direct support for consumer issues, including faulty goods and services.
Housing Advice
Guidance on renting, buying, and dealing with housing disputes.
Employment Rights
Information on workers' rights, including unfair dismissal and discrimination.
Additional information
Volunteer Opportunities
Citizens Advice relies on volunteers to deliver its services. Opportunities are available for various roles, including advisors and trustees.
Campaigns
The organization runs campaigns to change policies and practices that affect people's lives, based on the issues they see through their advice work.
Research and Policy
Citizens Advice uses evidence from the people they help to research and influence policy decisions at a national level.
Accessibility
The website is designed to be accessible to all users, including those with disabilities, with features like screen reader compatibility and adjustable text sizes.
Privacy Policy
Citizens Advice is committed to protecting users' privacy, with clear policies on how personal information is used and stored.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for www.citizensadvice.org.uk