CloudTalk - AI Call Center Software
Make and receive calls using powerful call center software connected to your favourite business tools.
CloudTalk is a cloud-based call center software designed to help businesses manage their customer service operations more efficiently. It offers a comprehensive suite of tools for call management, customer relationship management (CRM), and team collaboration, all accessible from a single platform. CloudTalk is particularly suited for small to medium-sized businesses looking to enhance their customer service capabilities without the need for extensive hardware or software investments.
135000
4500 / day
150000
5000 / day
00:03:45
2.5 page per visit
40%
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Domain Rating
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Domain Authority
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Citation Level
2016
English, etc
Website Key Features
Smart Call Routing
Automatically routes calls to the most appropriate agent based on predefined rules, ensuring efficient call handling.
Call Recording
Allows for the recording of calls for quality assurance, training, and compliance purposes.
Interactive Voice Response (IVR)
Enables the creation of custom IVR menus to guide callers to the right department or information without agent intervention.
Real-time Analytics
Provides real-time insights into call center performance, including call volume, wait times, and agent productivity.
CRM Integration
Seamlessly integrates with popular CRM platforms to provide agents with customer information and history during calls.
Team Collaboration Tools
Offers tools for internal communication and collaboration, such as internal chat and call transfer, to improve team efficiency.
Customizable Call Flows
Allows businesses to design custom call flows to match their specific operational needs and customer service strategies.
Voicemail
Enables customers to leave voicemails when agents are unavailable, ensuring no call goes unanswered.
Call Queuing
Manages incoming calls by placing them in a queue and distributing them to available agents in an orderly fashion.
Mobile App
Provides a mobile application for agents to manage calls and access CRM data from anywhere, enhancing flexibility and responsiveness.
Similar Sites and Competitors
Additional information
Headquarters
Bratislava, Slovakia
Company Size
51-200 employees
Industries
Information Technology & Services, Telecommunications
Website
https://www.cloudtalk.io
Social Media
LinkedIn, Twitter, Facebook
Pricing Model
Subscription-based with different tiers depending on the number of users and features required.
Free Trial
Offers a 14-day free trial for new users to explore the platform's features.
Customer Support
Provides 24/7 customer support through email, chat, and phone to assist with any issues or questions.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for cloudtalk.io