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ServiceNow is a cloud-based platform that provides digital workflows for enterprise operations. It enables organizations to automate, structure, and streamline their business processes across various departments, including IT, HR, customer service, and security. ServiceNow's platform is designed to improve efficiency, enhance productivity, and deliver better experiences for both employees and customers.
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Domain Rating
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Citation Level
2004
English, etc
Key Features of the Site
IT Service Management
Comprehensive tools for managing IT services, including incident management, problem management, and change management.
Customer Service Management
Enhances customer support with tools for case management, knowledge bases, and service portals.
HR Service Delivery
Streamlines HR processes with automated workflows for employee onboarding, case management, and service requests.
Security Operations
Provides tools for managing security incidents, vulnerabilities, and threats across the enterprise.
App Engine
A low-code platform for building custom applications to meet unique business needs.
Integration Hub
Facilitates seamless integration with third-party applications and services.
Performance Analytics
Offers insights and analytics to measure and improve business performance.
Mobile App
Provides mobile access to workflows, tasks, and notifications on the go.
AI and Machine Learning
Incorporates AI and machine learning to automate tasks, predict outcomes, and provide recommendations.
Virtual Agent
An AI-powered chatbot that helps resolve common issues and answer questions without human intervention.
Similar Sites and Competitors to servicenow.com
Additional information
Headquarters
Santa Clara, California, United States
CEO
Bill McDermott
Revenue
$4.5 billion (2020)
Number of Employees
Over 13,000 (2021)
Stock Symbol
NYSE: NOW
Global Presence
Offices in over 30 countries worldwide
Key Products
IT Service Management, Customer Service Management, HR Service Delivery, Security Operations, App Engine
Awards
Recognized as a leader in Gartner's Magic Quadrant for IT Service Management Tools for several consecutive years
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