zZounds.com | Musical Instruments Music Store. Shop for Guitars, Drums, Amplifiers and Equipment.
Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! Join 1 million+ happy customers.
zzounds.com is a leading online retailer specializing in musical instruments, pro audio equipment, and related accessories. It offers a wide range of products from top brands, catering to musicians of all levels, from beginners to professionals. The site is known for its customer-friendly policies, including a 45-day return policy, no-interest payment plans, and a price match guarantee. zzounds.com also provides extensive product reviews, buying guides, and a vibrant community forum for music enthusiasts.
900K
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1.5M
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5.5 min
4.5 pages per visit
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Domain Rating
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Domain Authority
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Citation Level
1999
English, etc
Website Key Features
45-Day Return Policy
Customers can return products within 45 days of purchase for a full refund or exchange.
No-Interest Payment Plans
Flexible payment options allow customers to pay for their purchases over time without incurring interest.
Price Match Guarantee
zzounds.com promises to match the price of any identical item found at a lower price at a competing retailer.
Extensive Product Reviews
The site features detailed reviews from both experts and customers to help shoppers make informed decisions.
Buying Guides
Comprehensive guides are available to assist customers in selecting the right products for their needs.
Community Forum
A platform for music enthusiasts to discuss, share tips, and connect with others.
Live Chat Support
Real-time assistance from customer service representatives is available to answer questions and provide support.
Free Shipping
zzounds.com offers free shipping on most orders over a certain amount, making it easier for customers to get their gear.
Wide Selection of Brands
The site carries products from leading brands in the music industry, ensuring high-quality options for customers.
Educational Content
Tutorials, how-to articles, and videos are available to help customers learn more about their instruments and equipment.
Similar Sites and Competitors
Additional information
Headquarters
zzounds.com is headquartered in the United States, serving customers nationwide.
Customer Service
The company prides itself on exceptional customer service, with a team ready to assist with any inquiries or issues.
Social Media Presence
zzounds.com actively engages with its community through various social media platforms, offering updates, promotions, and music-related content.
Environmental Commitment
The company is committed to sustainability, implementing eco-friendly practices in its operations and packaging.
Awards and Recognition
zzounds.com has received numerous awards for its outstanding service, product selection, and customer satisfaction.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for zzounds.com
17 User reviews
Will
Free 1 day shipping is total BS
Free 1 day shipping is total BS. They use it to get you to buy from them instead of their competitors, but don't actually ship it 1 day. It's always Fedex Ground. bad, misleading tactics, Zzounds
Joanne Kim
I tried to buy the Epiphone Starling…
I tried to buy the Epiphone Starling Dreadnought Acoustic Guitar in Ebony from zZounds for $149. Everything seemed fine I placed the order, got the confirmation, and was told it would arrive in two days. But then, out of nowhere, they cancelled my order without any explanation. No email no call nothing. I had to contact them myself just to find out why, and all they said was it was -flagged?? but wouldn’t tell me what that meant. I was really looking forward to this guitar and now I’m just disappointed. I won’t be ordering from zZounds again.
Danny Vey
Scam company
Scam company. Don't ever buy from them. They cancelled my order and wouldn't help me resolve the issue. Order from Sweetwater!!!!
David Mcdougall
Scam sounds
Scam company you place a order you verify your information then they cancel the order after you give the correct information then the office staff is so stupid they don't know how to help anyone. Never again.
Joe Banks
As far as a Company I would give them a…
As far as a Company I would give them a 4, however my poor rating is for 2 reasons. They say 2 day shipping with FedEx, I have made over 20 orders with Zounds and not one time have I received my order in 2 days, when I called customer service( and believe me Ive called alot) trying to get help getting my order to me, Its always the same thing,Im basically told once Zound ships it,its no longer their concern, and the classic is thata a FedEx issue not us. Well they should give customers more shipping options. If customer ssrvice where actually helpful and they had a reliable shipper hands down 5 star rating. As the way it stands they are lucky to even get 2 stars. Once again I am waiting on a guitar that was supposed to have been delivered yesterday, according to Zounds and FedEx, but Still no guitar, still no help from Zounds, and still no update from FedEx.
The Standard
They decided to use my bank account as…
They decided to use my bank account as a personal spending account and not take the charges off my balance. I had to lock my card and I have to get a new card. They stole 200 from me in 2 days and my balance did not go down Not even a penny.
Richard Hendrickson
Always a shipping problem
So I have purchased multiple guitars as well as other gear from zzounds. I have made returns to them because of blemished products and because products purchased didn't arrive on time. I have NEVER had an issue and anytime I needed it the customer service has been great. The company itself is 5 star. So why the 3 star review....well the only option is Fedex shipping. Every time my package is 2-3 days later than expected. Boxes damaged, Even left a guitar out on the steps in the rain when the covered porch was 2 steps away. As of writing this review I am waiting on a guitar. It was supposed to be here Monday. It is now Tuesday at 11.00 a.m. and even the tracking shows it will be delivered today between 10-2 but it's still not even in my state. I will seriously debate purchasing from them again solely because of their use of Fedex for shipping. Reading the reviews here tell me others have the same problem. Zzounds...do yourself and your customers a favor and start using UPS because I guarantee you are losing customers because of this. Again Zzounds 5 star...shipping method 0 stars Update: guitar finally showed up 2 days late on March 5th and believe it or not FedEx left the box out in the pouring rain leaning up against the door to the enclosed porch so I couldn't even open the door without tipping the box over to fall down 5 steps. Why not put it on the porch where EVERY other delivery service puts my packages.
William
Overzealous anti-fraud measures cancelled my order with no recourse
They canceled my order without asking me or telling me why. When I called and asked what happened, they said it was because they "could not verify my information" like email address and delivery/billing address. The information I gave them was correct. They gave me no way to get the order reinstated and said they said any new orders would be cancelled for the same reason.
David Duet
I just had to cancel a gig
I just had to cancel a gig and am trying to cancel a order for a wireless headset system because of false advertising, a kind of bait and Switch by ZZounds online ordering which is costing in lost wages and reputations and having to pay for gear I won't be able to use now. I was Told I had been approve to purchase a Mackie Showbow portable PA system and there would be no credit check. This was stated repetitively on over a dozen times that I rechecked while looking up other gear and finalizing the gig. When I went to pay all of the sudden the offer had change to me paying a large first payment to get the original monthly rate. I thought well, that's a bait and switch, but then it offered a high monthly rate with no large first month payment. I agree, enter my info including my card info, recieve email confirmation with order number, tracking info and payment confirmation. a few days later I was ordering some other gear for gig and went to check my balance when I notice that it was the same as before I placed my ZZounds order, I checked my order to see it had been canceled. After finally getting to a supervising he admitted that my order had probably been rejected because they can't perform a credit check on a Cash App payment, The fact that I was told that I was approve and there would be no credit check was all BS,. He argued that it wasn't a bait and Switch, I argued that it Was . All I know is that I'm screwed and after a decade of giving tZZounds business including three high in Resonators and a banjo, none of which were cheap, I will give no more.
Revan
Ordered a $1200 cymbal pack....They…
Ordered a $1200 cymbal pack....They sent me the wrong one...long story short...I sent it back, they would not refund me because there were fingerprints on the cymbals, like WTF...Im not supposed to check out what they sent me??
Rezwan k.
Happy Shopper (Rez)
I've purchased several items from zZsounds over the past 4 years. The payment plan is ideal. The application fee of $19.95 is a bummer but everything still works out well at the end. I've never had an issue with their service and for their delivery/shipping I've received my items within 2 business days. My most recent purchase was delivered in 1 day (Thursday - Saturday) but I am in Queens, NY and they are located in They're also good on communication. I'll be making more purchases from zZsounds as long as I produce music.
Matt Carreiro
The negative reviews are suspect to me
The negative reviews are suspect to me. I've bought $7000 worth of gear in the past 2 years from Zzounds.com and not 1 problem! Because of this company I am now the gear snob I always knew I could be. They said yes when the others said no and my musical journey has forever been altered in the best way imaginable. It's inspiring just to look at my Gibson SG among others. I love zzounds.com and I'll scream it from a mountain top! I will always buy my gear from them, they are second to none!
Charles Myers
Zzzzzzzzzzzzzzzzzsounds, because this company needs to wake up
Went to zzounds to purchase a guitar they had in stock that was being discontinued. I wanted to take advantage of their financing options to make the purchase of my guitar simple. Boy was I mistaken. I went through the process of checking out, everything seemed to go smoothly, my order was placed. Received an email that my order was placed, thought nothing of it. A few hours later i receive another email the orders been cancelled. I message into their customer service and I’m told “oh it looks like an error try it again.”I place my order again same issue, I’m told to try again, so for a third time I try. Boom order is cancelled, this time I call into their customer service and I’m told the order now is flagged and I cannot use their financing for the foreseeable future. I know it’s not my credit score that’s the issue, so what’s the problem? The orders been attempted too many times and has now banned me from their financial system with no way of over turning it. The customer service rep informed me that I could still do a cash transaction, ummm hello of if I wanted to use cash don’t you think I would have done that first you walnut. Anyway paid cash for the guitar at guitar center everything went smoothly and had my guitar within 36 hours. Lost a customer who purchases a new guitar a month basically as I review and collect them.
Iván Olaya
The worst store in Line of the US
A few days ago I bought a PRS S2 Standard guitar from this page in the "blemished" section and in the images it looked very normal and clean. Today when I received it I received an item with paint alterations in various parts of the body, with a repair of what seemed to be a blow near the output jack and they tried to paint it, on the front part of the body another black paint stain that covers almost half the body of the guitar since it is white which makes it more evident. Another crack in the union of the neck with the body. The worst thing is that I sent it to my international mailbox in Miami since I am out of the country and it arrived at my house in Colombia. I have no way to return it and I have lost my money. I recommend refraining from buying from this poor quality store that not only speaks badly of the United States but also of the degradation of service and experience so that I will never buy from you again. You are liars and you should withdraw from the industry.
rob brooks
I bought an Epiphone SG and the finish…
I bought an Epiphone SG and the finish / wood grain was horrible so I sent it back and had to pay $45 return shipping Zzounds sucks go elsewhere.👎
slump draco
DONT LISTEN TO THESE OTHER REVIEWS
first of all everyone below me is purely lying don't listen to them they try to get something $1,000+ and expect no credit check when it clearly states there will be or they use a prepaid card you MUST use a real bank with your info in it if you do any different your obviously tryng to game they're system which is beyond stupid my experience ordering krk 5 classics went as smooth as ever never got declined and it got here in two days from somewhere across the country i highly vouch and recommend zzound to anyone if you experience a package being broken, mishandled its not zzounds fault its fed ex ground shipping i would highly recommend if you're in California or in Tennessee to find a new website that doesn't use fed ex for your purchase they tend to damage, steal, lose thousands of packages a day if you want proof im a real buyer text me on instagram @killldraco thanks zzound :)
Robert cummins
I really don’t wanna write this review…
I really don’t wanna write this review because this company is nice enough to offer a pretty good finance program but I have a massive problem with the Akai live 2 I bought that has the toxic chemical Diisononyl phthalate in it. For (1) it’s against the law, not to disclose this chemical and it’s not in the description For (2) It made me sick within 2-3 hours after it being in my house. Headache, coughing, mild seizures, swollen red eyes and throwing up. I sent multiple emails through out the night because I want everything in writing. (3) they don’t seem to be understanding the gravity of the situation, they offered me a normal refund which we are way past point of And they don’t seem to be making me a priority in their emails what so ever. This company broke the law when they didn’t disclose this certain chemical, I have it all on video. If I owned a company and sold something that was making people sick, I would be getting down to the bottom of the situation ASAP and doing whatever it took to make things right this company doesn’t seem to care at all. I could honestly use some help and possibly a lawyer.