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Sweetwater is one of the largest online retailers of musical instruments and pro audio equipment in the United States. Known for its exceptional customer service, Sweetwater offers a wide range of products from guitars, keyboards, and drums to recording equipment, microphones, and DJ gear. The site also provides extensive product information, customer reviews, and expert advice to help musicians and audio professionals make informed purchasing decisions.
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Domain Rating
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Citation Level
1979
English, etc
Website Key Features
Free 2-Year Warranty
Sweetwater offers a free 2-year warranty on most products, providing customers with peace of mind and protection for their investments.
Sweetwater Support
Customers have access to Sweetwater's team of experts for technical support, product advice, and any other assistance they might need.
Free Shipping
Sweetwater provides free shipping on most orders, making it easier and more affordable for customers to get the gear they need.
In-Depth Product Demos
The site features detailed product demos and reviews, helping customers understand the features and benefits of each product.
Custom Financing Options
Sweetwater offers custom financing options to help customers purchase the equipment they need without breaking the bank.
Used Gear Marketplace
A marketplace for buying and selling used gear, providing a platform for customers to find great deals on pre-owned equipment.
Educational Content
Sweetwater provides a wealth of educational content, including tutorials, articles, and videos, to help musicians and audio professionals improve their craft.
Gear Exchange
A service that allows customers to trade in their old gear for credit towards new purchases, making it easier to upgrade equipment.
Personalized Service
Each customer is assigned a personal Sales Engineer who provides tailored advice and support throughout the purchasing process.
Price Matching
Sweetwater offers price matching to ensure customers get the best deal possible on their purchases.
Similar Sites and Competitors
Additional information
Headquarters
Fort Wayne, Indiana, United States
Founder
Chuck Surack
Number of Employees
Over 1,500
Revenue
Estimated to be over $500 million annually
Customer Base
Serves musicians, recording studios, and audio professionals worldwide
Awards
Recognized for outstanding customer service and has received numerous awards in the music retail industry
Community Involvement
Sweetwater is actively involved in the local community and supports various music education programs and charities
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