Freshworks: Uncomplicated Software | IT Service, Customer Service
Boost efficiency and engagement with Freshworks. Our easy-to-use, AI-powered business software helps support and sales teams to delight customers.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Their suite of products is designed to work seamlessly together, improving collaboration and productivity across sales, marketing, and support teams.
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Key Features of the Site
Omnichannel Support
Engage with customers across email, phone, chat, and social media from a single platform.
AI-Powered Chatbots
Automate responses and provide instant support to customers with AI-driven chatbots.
Sales CRM
Manage your sales pipeline, track deals, and automate sales activities with ease.
Marketing Automation
Create personalized marketing campaigns and track their performance in real-time.
Ticketing System
Organize, prioritize, and resolve customer support tickets efficiently.
Customer Self-Service
Empower customers to find answers to their questions through a comprehensive knowledge base.
Reporting and Analytics
Gain insights into your team's performance and customer satisfaction with detailed reports.
Integration Capabilities
Seamlessly integrate with other tools and services to streamline your workflow.
Mobile Apps
Stay connected with your team and customers on the go with mobile applications.
Customization
Tailor the platform to fit your business needs with customizable features and workflows.
Similar Sites and Competitors to freshworks.com
Additional information
Headquarters
San Mateo, California, United States
Global Offices
Freshworks has offices in India, the United Kingdom, Australia, and Germany, among others.
Number of Employees
Over 3000 employees globally as of 2023.
Customer Base
Serves over 50,000 businesses worldwide, including notable companies like Honda, Bridgestone, and Hugo Boss.
Awards and Recognition
Freshworks has been recognized by Gartner, Forbes, and Deloitte for its innovative solutions and rapid growth.
Sustainability Initiatives
Committed to reducing its carbon footprint and promoting sustainability within the tech industry.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for freshworks.com