Shutterfly: Photo Books, Cards, Prints, Wall Art, Gifts, Wedding
Create photo books, personalize photo cards & stationery, and share photos with family and friends at Shutterfly.com.
Shutterfly is an online retailer and manufacturing company that specializes in photo-based products and services. It offers a wide range of customizable photo books, cards, stationery, home decor, and gifts. Shutterfly allows users to upload photos from their computer, social media, or mobile devices to create personalized items. The platform also provides photo storage, sharing, and editing tools, making it a comprehensive solution for photo management and creative expression.
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4.5 page per visit
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Domain Rating
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Domain Authority
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Citation Level
1999
English, etc
Key Features of the Site
Customizable Photo Books
Create personalized photo books with a variety of themes, layouts, and cover options.
Photo Cards and Stationery
Design custom cards, invitations, announcements, and stationery for any occasion.
Home Decor
Personalize your home with custom wall art, canvas prints, and photo blankets.
Unique Gifts
Find unique, personalized gifts for birthdays, weddings, holidays, and more.
Photo Storage
Store and organize your photos securely in the cloud with unlimited storage.
Photo Sharing
Easily share your photos and creations with friends and family through email or social media.
Mobile App
Access Shutterfly's services on the go with their mobile app, available for iOS and Android.
Editing Tools
Enhance your photos with easy-to-use editing tools and filters.
Seasonal Collections
Explore seasonal collections for holidays and special occasions to find the perfect designs.
Rewards Program
Join the Shutterfly Rewards program to earn points on purchases and receive exclusive offers.
Similar Sites and Competitors to shutterfly.com
Additional information
Headquarters
Redwood City, California, United States
Parent Company
Apollo Global Management
Website
https://www.shutterfly.com
Customer Service
Shutterfly offers customer support via phone, email, and live chat.
Social Media
Shutterfly is active on Facebook, Twitter, Instagram, and Pinterest, sharing inspiration and promotions.
Privacy Policy
Shutterfly is committed to protecting user privacy and data security. Detailed information can be found on their website.
Sustainability Efforts
Shutterfly is dedicated to sustainability, using eco-friendly materials and practices in their production processes.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for shutterfly.com
11 User reviews
Sharon Carraway
Pics appear to be in black hole in space.
Same complaint as other reviews. Provides good pi tires, but shipping time is ridiculous, and painful when your order goes in a black hole and can't be found.Pictures are priceless because of the memories.I will be requesting a refund for my 185 photos that are 'lost', and will order from Walmart and may pay twice as much, but I will receive all 185. And, they will be in the order I submitted, which is chronological for the albums I am making.
Vicki Dunn
Absolute worst experience with an
Absolute worst experience with an online company. I spent 2 hours designing a lovely birthday for my friend. Ordered it 10 days in advance. Her birthday is today so I checked order status. It just states delivery incomplete. I went to website to contact, I could only get a robot that couldn’t comprehend delivery status. When it finally did, it said it’s incomplete! So I tried the support email, they responded quickly with a link to their online robot. So I phoned their USA number from Ireland. Guess what, I got another robot, after 5 minutes it transferred me to a human. He confirmed delivery status was incomplete too. He asked me for my details did a lot typing and asked if he could put me on hold after 10 more minutes on hold I had no choice but to hang up. It was only a card, how difficult can that be to ship? I lost money on my order, I have no idea how much the phone call will cost and my friend won’t know how much work and love I put into a gift she never got. Very disappointing.
Nonso Anaso
Good services
I ordered some products on this platform and it got to me on time,
Stephanie P
Pretty good service
I order quite a bit from them and they usually do really well and everything is delivered in a timely fashion. I will say sometimes items get damaged or never show up, BUT when I contact them they always replace them.
John Davis
There's a reason Shutterfly's reviews don't show up...
There's a reason Shutterfly doesn't openly post reviews in Google - because it would show how bad they are. Shipping time is abysmal. Once product finally does ship, it gets passed to USPS and falls into a black hole. Add about 1 week to estimated shipping time. One would hope the wait was worth it, but it's not. Even if you pay for all the extra 'premium' upgrades. Buyer beware.
Bill H
STAY AWAY from shutter fly Quality sucks now, use someone else
Ordered senior pictures last year and now this year... WOW what a difference. Last year good, this year horrible. Canvas came in all wrinkly, frame don't match last year (skinnier and cheaper) was hoping to have them match. Pictures hang wrong.... etc. What ever quality control they are using (Or changed to) big "F" will not use again. Can't get anybody to talk to fix. more like a scam company now
gail baquero
Shipping time at longer than average
Product quality and prices are average. The delivery time is very long. Will us another company in the future.
AMO
Their "free" reprints are not free
Update 4/29/22: Giving them 2 more stars (from 1 star to 3 stars). The prints did arrive! Yippee! Not sure when as I sent them to a PO Box and didn't check it until yesterday. But there my little orange package was! So can't verify when it arrived. It may have even arrived on/before their originally estimated date of 4/22/22. But still deducting stars because of the subpar delivery service they choose to use (UPS Mail Innovations). My tracking is still showing the package stuck between UPS handing it off to USPS on 4/14/22. There is no way to file a claim via UPS since they don't allow that service to file claims. And no way to get to a live customer service person on UPS once you enter a tracking number that doesn't start with 1Z... All not Shutterfly's fault but that's the delivery service they are knowingly choosing. So I would think twice about using Shutterfly for their "free" reprints since there is shipping cost and getting them delivered can be a hassle if they don't show up.____________________________Their "free" reprints are not free! It would be cheaper and faster to order any place else. It is now going onto the 18th day since I've placed my order. The initial delivery date has come and gone and each day I look at the tracking information the estimated delivery date has been updated to the next day. Maybe I will be lucky today and it will finally show up?I ordered 23 reprints on April 9, 2022. The estimated delivery date was April 22, 2022. It is now April 27, 2022. The order was shipped out via UPS Mail Innovations (UPS-MI). Already a red flag there! Reading reviews of UPS-MI I find that my issue of delay of delivery/non-delivery is their standard operations. According to their tracking my package has been stuck in the process of being handed off from UPS to USPS since April 14th (going on it's 13th day as today is April 27):04/14/202211:55 A.M. Depature Scan: Enroute to USPSSan Leandro, CA, United States04/14/20229:30 A.M. Arrived at UPS FacilitySan Leandro, CA, United States04/13/20222:43 A.M. Departed UPS FacilityFife, WA, United States04/12/202211:22 P.M. Package processedFife, WA, United States04/12/20226:36 P.M. Package received for processingFife, WA, United States04/12/20226:00 P.M. Shipment tendered to UPS Mail InnovationsPortland, OR, United States04/12/202211:10 A.M. Order information receivedUnited StatesMy "free" reprints cost me $6.32. It would be cheaper at Walgreens with their usual 40% off discount. I may end up having to do the reprints at Walgreens since who knows how much longer my reprints from Shutterfly will take and/or if they will even show up?Anyway, I suggest you stay away from Shutterfly. Their "free" reprints are not free and they use an unreliable delivery service called UPS Mail Innovations which seem to do a bad job handing off packages from UPS to USPS and as a result your package becomes Missing In Action. Also going to UPS and trying to file a claim for a lost package you get the following error message:"Unfortunately, this package type is not eligible for a claim submission. [UPS:E030]"Calling UPS they force you to enter a tracking number before you can go any further. Once they know the package does not start with " 1Z..." there doesn't seem a way to get to a live person. It will only tell you that your package was delivered to a local post office and there is no additional information available. They then refer you to USPS or to the sender.So good luck trying to get any help from UPS!
Joanne Miller
FIX SHUTTERFLY!!!
I am in agreement with many previous writers of reviews. For years I have used Shutterfly to make photo books. I have over 80 projects in my account. I had no complaints before and it was always my GO TO way of making books.I am now in the process of creating photo books for my mom who can't take her hundreds of loose leaf albums with her as she moves into an independent living apartment.It has been so incredible frustrating lately. I keep getting messages that activities failed, or have problems even pulling up projects, or saving things I have done... I am almost at the point of going to a competitor because my time is very limited and I have been wasting way to much on these problems. I even called and was told what to do to "fix" my problems with clearing Chrome history and right now, even doing that is having no effect.Fix this or I am gone and my probably 100 photo books to be made gone with me.
SHERWIN OLKEN
Arianne solved my problem
I called Shutterfly regarding a complicated issue and was fortunate enough to be assigned to ARIENNE.She was easy to understand, patient, knowledgeable, and extremely helpful. In a matter of no time she resolved my issue to my complete satisfaction. She is a credit to your company and should be recognized for her qualities.
Anne Beaumont-Mill
I used to love Shutterfly for my photo books but not anymore...
I have used Shutterfly for my photo books since 2007, have printed about 60 photos books. Needless to say I have spent a huge amount of hours in my life doing photo books (which I love doing). Even though I might have been frustrated at times by the slow speed of loading/moving pictures, it was always quite user friendly and easy to navigate there website to make nice photo books with plenty of cool options. I am now in complete agreement with the huge number of reviewers who have successfully created photo books in the past and are now completely disgruntled and dissatisfied, calling the new photo book software a disaster. I can not find half of the options we used to have, navigation is a nightmare and display is just too small/not friendly. After trying to make 4 pages several times, I am just giving up, it was time consuming in the past but now it has just become ridiculous.