AI-Powered CX | Genesys Cloud
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
Genesys is a global leader in customer experience and contact center solutions, offering a comprehensive suite of services that enable businesses to deliver exceptional customer service across all channels. With a focus on innovation, Genesys provides tools for customer engagement, workforce engagement, and self-service, helping companies to improve customer satisfaction and operational efficiency.
1.4M
45000 / day
1.5M
50000 / day
3.8 min
3.2 pages per visit
45%
-
Domain Rating
-
Domain Authority
-
Citation Level
1990
English, etc
Website Key Features
Omnichannel Routing
Delivers seamless customer experiences by routing interactions across voice, email, chat, and social media to the most appropriate agent or resource.
AI-Powered Chatbots
Leverages artificial intelligence to provide instant, automated responses to customer inquiries, improving response times and customer satisfaction.
Workforce Engagement Management
Optimizes agent performance and satisfaction through tools for scheduling, quality management, and performance tracking.
Customer Journey Analytics
Offers insights into customer interactions across all touchpoints, enabling businesses to identify trends and improve the customer journey.
Cloud Deployment
Provides flexible, scalable, and secure cloud-based solutions that can be quickly deployed and easily managed.
Self-Service Options
Empowers customers to find answers and resolve issues on their own through intuitive self-service portals and IVR systems.
Integration Capabilities
Supports integration with a wide range of third-party applications and systems, ensuring a unified customer experience.
Real-Time Reporting
Delivers actionable insights through real-time dashboards and reports, helping businesses to make informed decisions.
Security and Compliance
Ensures data security and compliance with global standards, protecting customer information and maintaining trust.
Global Support
Offers 24/7 support and services worldwide, ensuring businesses have the assistance they need to succeed.
Similar Sites and Competitors
Additional information
Headquarters
Daly City, California, United States
Number of Employees
Over 5,000
Key People
Tony Bates (CEO), Merijn te Booij (CMO), Barry O'Sullivan (EVP)
Revenue
Over $1.5 billion (estimated)
Website
https://www.genesys.com
Industry
Software, Customer Experience, Contact Center Solutions
Products
Genesys Cloud, Genesys Engage, Genesys DX
Awards
Recognized by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service, 2020
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for genesys.com