Powerful, Easy-To-Use Marketing Automation | Drip
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Freshservice is a cloud-based IT service management (ITSM) solution that offers a comprehensive suite of tools designed to streamline IT operations, enhance service delivery, and improve overall efficiency. It is part of the Freshworks product family, known for its user-friendly interface and robust functionality. Freshservice enables organizations to automate routine tasks, manage assets, resolve incidents, and facilitate seamless communication between IT teams and end-users.
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Domain Rating
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Domain Authority
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Citation Level
2010
English, etc
Key Features of the Site
Incident Management
Streamline the process of logging, tracking, and resolving incidents to minimize downtime and improve service quality.
Problem Management
Identify, analyze, and resolve the root causes of recurring incidents to prevent future issues.
Change Management
Plan, track, and implement changes with minimal risk and disruption to IT services.
Asset Management
Keep track of all IT assets, their lifecycle, and relationships to ensure optimal utilization and compliance.
Service Catalog
Offer a user-friendly catalog of IT services to end-users, facilitating easy request and fulfillment.
Self-Service Portal
Empower end-users to find solutions, log tickets, and track their requests through a self-service portal.
Knowledge Base
Create, manage, and share a repository of articles and solutions to enable self-help and reduce ticket volume.
SLA Management
Define, monitor, and enforce service level agreements to ensure timely and effective service delivery.
Reporting and Analytics
Gain insights into IT operations and service performance through comprehensive reporting and analytics tools.
Mobile App
Access Freshservice features and functionalities on-the-go through dedicated mobile applications for iOS and Android.
Similar Sites and Competitors to freshservice.com
Additional information
Parent Company
Freshworks Inc.
Headquarters
San Mateo, California, USA
Global Presence
Offices in India, UK, Australia, and Germany, serving customers worldwide.
Awards
Recognized by Gartner as a Leader in the Magic Quadrant for IT Service Management Tools.
Integration
Offers seamless integration with a wide range of third-party applications and services, including Slack, Jira, and Microsoft Teams.
Security
Implements robust security measures, including data encryption, regular audits, and compliance with global standards like GDPR and ISO/IEC 27001.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for freshservice.com