Freshdesk: Smart, Scalable Ticketing Solution | Freshworks
Freshdesk is a user-friendly help desk packed with AI-powered features, and easy to set up. Boost agent productivity, and delight customers. Try for free!
Freshdesk is a cloud-based customer support software that helps businesses of all sizes to provide exceptional customer service. It offers a comprehensive suite of tools to manage customer interactions across multiple channels including email, phone, chat, social media, and more. Freshdesk is designed to streamline support operations, improve agent productivity, and enhance customer satisfaction.
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Domain Rating
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Citation Level
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Key Features of the Site
Omnichannel Support
Integrate email, phone, chat, and social media channels in one platform to provide seamless customer support.
Automation
Automate repetitive tasks and workflows to increase efficiency and reduce response times.
Self-Service Portal
Enable customers to find answers to their questions through a comprehensive knowledge base and community forums.
Ticketing System
Organize, prioritize, and track customer issues with an intuitive ticketing system.
Reporting and Analytics
Gain insights into support operations with detailed reports and analytics to make informed decisions.
Customization
Customize the look and feel of your support portal to match your brand identity.
Integration
Integrate with popular business tools and apps to streamline workflows and enhance productivity.
Mobile Support
Provide support on the go with mobile apps for iOS and Android devices.
Security
Ensure data security with advanced encryption, compliance certifications, and regular security audits.
Collaboration Tools
Facilitate team collaboration with shared inboxes, private notes, and collision detection.
Similar Sites and Competitors to freshdesk.com
Additional information
Headquarters
San Mateo, California, United States
Parent Company
Freshworks Inc.
Website
https://www.freshworks.com/freshdesk/
Social Media
Follow Freshdesk on Twitter, Facebook, LinkedIn, and YouTube for updates and customer support tips.
Awards
Freshdesk has received numerous awards for its innovative customer support solutions, including the Gartner Magic Quadrant for the CRM Customer Engagement Center.
Customer Base
Serves over 150,000 businesses worldwide, including brands like Honda, Bridgestone, and Hugo Boss.
Pricing
Offers a range of pricing plans to suit businesses of all sizes, including a free plan for startups and small teams.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for freshdesk.com