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Zammad is a web-based, open-source customer support/ticketing solution. It is designed to help businesses manage their customer service operations efficiently. Zammad offers a wide range of features that facilitate communication between businesses and their customers, including email, chat, and social media integration. It is highly customizable and can be adapted to fit the specific needs of any business.
90K
3000 / day
150K
5000 / day
3.8 min
3.2 pages per visit
45%
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Domain Rating
-
Domain Authority
-
Citation Level
2016
English, etc
Website Key Features
Multi-Channel Support
Integrates email, chat, and social media for a unified customer service experience.
Ticket Management
Efficiently manage and track customer inquiries and issues.
Knowledge Base
Create and maintain a comprehensive knowledge base for self-service customer support.
Customizable Workflows
Tailor workflows to match your business processes and customer service strategies.
Reporting and Analytics
Gain insights into customer service performance with detailed reports and analytics.
Automation
Automate repetitive tasks to improve efficiency and reduce response times.
User Management
Manage user roles and permissions to ensure secure access to the system.
Integration Capabilities
Easily integrate with other tools and services to extend functionality.
Mobile Friendly
Access and manage your customer support operations from any mobile device.
Community and Support
Benefit from an active community and professional support for troubleshooting and advice.
Similar Sites and Competitors
Additional information
License
Zammad is released under the AGPLv3 license, making it free to use, modify, and distribute.
Hosting Options
Zammad can be hosted on-premise or in the cloud, offering flexibility to businesses of all sizes.
Security Features
Includes SSL encryption, two-factor authentication, and regular security updates to protect customer data.
Scalability
Designed to scale with your business, supporting small teams to large enterprises.
Community Contributions
Encourages contributions from the community, including plugins, translations, and feature suggestions.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for zammad.com