Small Business Customer Service Software | Salesforce US
Improve your small business customer support with our powerful help desk software. Discover how Salesforce can help you improve customer satisfaction.
Desk.com is a customer support platform designed for small to medium-sized businesses. It offers a suite of tools to help businesses manage customer interactions across multiple channels, including email, social media, phone, and chat. Desk.com aims to streamline customer service processes, improve response times, and enhance customer satisfaction by providing a centralized platform for all customer support activities.
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4.5 page per visit
35%
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Domain Rating
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Domain Authority
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Citation Level
2009
English, etc
Key Features of the Site
Multi-Channel Support
Integrates email, social media, phone, and chat into a single platform for comprehensive customer support.
Case Management
Allows businesses to track, prioritize, and resolve customer issues efficiently.
Self-Service Portal
Enables customers to find answers to their questions through a searchable knowledge base.
Reporting and Analytics
Provides insights into customer support performance with detailed reports and analytics.
Automation
Automates repetitive tasks and workflows to improve efficiency and reduce response times.
Integration
Offers seamless integration with popular business tools and platforms, including Salesforce, Google Apps, and more.
Mobile Support
Provides mobile apps for iOS and Android, allowing support teams to manage customer interactions on the go.
Customization
Allows businesses to customize the platform to fit their specific needs and branding.
Security
Ensures data security with robust encryption and compliance with industry standards.
Scalability
Scales with your business, supporting growth without compromising performance.
Similar Sites and Competitors to desk.com
Additional information
Parent Company
Salesforce.com, Inc.
Headquarters
San Francisco, California, USA
Website
https://www.desk.com
Pricing Model
Subscription-based with different tiers depending on the size of the business and required features.
Target Audience
Small to medium-sized businesses looking for an efficient customer support solution.
Competitors
Zendesk, Freshdesk, Help Scout
Awards
Recognized for innovation in customer service software by various industry awards.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for desk.com