#1 Top Rated Help Desk Software (4.8/5 Stars on G2)
Groove is the simple yet powerful alternative to Zendesk. The best helpdesk software for your business. Shared inbox, knowledge base, chat and more!
Groove is a customer support and engagement platform designed to help businesses connect with their customers more effectively. It offers a suite of tools for managing customer interactions across multiple channels, including email, social media, and live chat. Groove aims to streamline customer service processes, improve response times, and enhance customer satisfaction by providing a centralized platform for all customer communications.
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3.2 page per visit
40%
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Domain Rating
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Domain Authority
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Citation Level
2011
English, etc
Key Features of the Site
Unified Inbox
Centralizes all customer communications in one place, making it easier to manage and respond to inquiries.
Automated Workflows
Automates repetitive tasks and processes, improving efficiency and reducing manual effort.
Knowledge Base
Allows businesses to create and manage a self-service knowledge base for customers, reducing the volume of support requests.
Live Chat
Enables real-time communication with customers directly on your website, improving engagement and support.
Reporting and Analytics
Provides insights into customer support performance, helping businesses identify areas for improvement.
Integrations
Offers integrations with popular tools and platforms, enhancing functionality and streamlining workflows.
Team Collaboration
Facilitates collaboration among team members, improving response times and customer service quality.
Customizable Branding
Allows businesses to customize the look and feel of their support portal to match their brand identity.
Mobile App
Provides access to customer support tools on the go, ensuring teams can respond to inquiries anytime, anywhere.
Security Features
Includes robust security measures to protect customer data and ensure privacy.
Similar Sites and Competitors to groovehq.com
Additional information
Headquarters
San Francisco, California, USA
Founders
Alex Turnbull, Josh Little
Website
https://www.groovehq.com
Social Media
Twitter: @groove, LinkedIn: Groove
Pricing
Offers a range of pricing plans to suit different business sizes and needs, including a free trial.
Customer Base
Serves a wide range of businesses, from small startups to large enterprises, across various industries.
Awards and Recognition
Recognized for its innovative approach to customer support and engagement, with awards and mentions in leading tech publications.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for groovehq.com