Help Scout: Shared Inbox, Help Center, & Live Chat Software
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
Help Scout is a customer service platform that offers a shared inbox, knowledge base, and live chat software to help businesses provide exceptional customer support. It is designed to streamline communication between businesses and their customers, making it easier to manage conversations, resolve issues, and maintain customer satisfaction.
900000
30000 / day
1500000
50000 / day
00:05:30
4.5 page per visit
35%
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Domain Rating
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Domain Authority
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Citation Level
2011
English, etc
Key Features of the Site
Shared Inbox
A centralized place for all customer conversations, allowing teams to collaborate and respond to customers efficiently.
Knowledge Base
Enables businesses to create a self-service library of articles and FAQs to help customers find answers on their own.
Live Chat
Allows businesses to engage with customers in real-time directly on their website, improving response times and customer satisfaction.
Reporting and Analytics
Provides insights into team performance, customer satisfaction, and other key metrics to help businesses improve their support services.
Integrations
Offers seamless integration with popular tools and platforms like Slack, Salesforce, and WordPress to enhance functionality and streamline workflows.
Similar Sites and Competitors to helpscout.net
Additional information
Headquarters
Boston, Massachusetts, United States
Founders
Nick Francis, Jared McDaniel, and Denny Swindle
Website
https://www.helpscout.net
Social Media
Twitter: @helpscout, LinkedIn: Help Scout
Awards
Recognized as one of the best customer service software by various industry awards and reviews.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for helpscout.net