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OTRS is a leading open-source service management suite, offering a wide range of tools for customer service, IT service management, and business process automation. It is designed to help organizations improve their service quality and efficiency through automation, process optimization, and integration with other systems.
90K
3000 / day
150K
5000 / day
3.8 min
3.2 pages per visit
45%
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Domain Rating
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Domain Authority
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Citation Level
2001
English, etc
Website Key Features
Ticket System
A comprehensive ticket management system that allows for efficient tracking, prioritization, and resolution of customer inquiries and issues.
Knowledge Base
A centralized repository for storing and sharing information, enabling quick access to solutions and reducing response times.
Process Management
Tools for designing, executing, and monitoring business processes, ensuring consistency and efficiency in service delivery.
Reporting and Analytics
Advanced reporting and analytics capabilities for monitoring service performance, identifying trends, and making data-driven decisions.
Integration Capabilities
Seamless integration with third-party applications and systems, enhancing functionality and streamlining workflows.
Multi-Channel Support
Support for multiple communication channels, including email, phone, chat, and social media, ensuring a consistent customer experience across all touchpoints.
Customization and Scalability
Highly customizable and scalable to meet the specific needs of any organization, regardless of size or industry.
Security Features
Robust security measures to protect sensitive data and ensure compliance with industry regulations.
Mobile Accessibility
Mobile-friendly interface and applications, allowing users to access the system and manage tasks from anywhere.
Community and Support
Access to a vibrant community of users and developers, along with professional support services, for assistance and collaboration.
Similar Sites and Competitors
Additional information
Headquarters
OTRS AG, located in Berlin, Germany, is the company behind the OTRS service management suite.
Open Source
OTRS is available under an open-source license, allowing for free use, modification, and distribution, with the option for professional support and services.
Awards and Recognition
OTRS has received numerous awards and recognitions for its innovative solutions and contributions to the open-source community.
Global Presence
With a global network of partners and a large user base, OTRS is used by organizations around the world to improve their service management processes.
Training and Certification
OTRS offers training programs and certification courses to help users and administrators maximize the value of the service management suite.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for otrs.com