Help Scout: Shared Inbox, Help Center, & Live Chat Software
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
Help Scout is a customer service platform that provides businesses with tools to manage customer interactions, support tickets, and knowledge bases. It is designed to help companies deliver personalized customer support through email, live chat, and a self-service help center. Help Scout focuses on simplicity and efficiency, enabling teams to collaborate effectively and maintain a high level of customer satisfaction.
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4.5 page per visit
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Domain Rating
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Domain Authority
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Citation Level
2011
English, etc
Key Features of the Site
Shared Inbox
A centralized inbox for managing all customer emails, allowing teams to collaborate and respond to customers efficiently.
Live Chat
Real-time chat support to engage with customers directly on your website, improving response times and customer satisfaction.
Knowledge Base
A self-service help center where customers can find answers to common questions, reducing the volume of support requests.
Reporting & Analytics
Comprehensive reports and analytics to track team performance, customer satisfaction, and support trends.
Integrations
Seamless integration with popular tools and platforms like Slack, Salesforce, and WordPress to streamline workflows.
Automated Workflows
Automate repetitive tasks and processes to save time and ensure consistent customer service.
Customer Profiles
Detailed customer profiles that provide context and history, enabling personalized support.
Mobile App
Stay connected with your team and customers on the go with the Help Scout mobile app.
Security & Compliance
Enterprise-grade security features and compliance with industry standards to protect customer data.
Similar Sites and Competitors to helpscout.com
Additional information
Headquarters
Boston, Massachusetts, USA
Founders
Nick Francis, Jared McDaniel, and Denny Swindle
Website
https://www.helpscout.com
Social Media
Twitter: @helpscout, LinkedIn: Help Scout
Awards
Recognized as a leader in customer service software by G2 Crowd and Capterra.
Customer Base
Serves over 10,000 businesses worldwide, including Trello, Buffer, and Grubhub.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for helpscout.com