osTicket | Support Ticketing System
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
135000
4500 / day
150000
5000 / day
00:05:30
3.2 page per visit
45%
-
Domain Rating
-
Domain Authority
-
Citation Level
2003
English, etc
Key Features of the Site
Web-based Interface
Provides a simple, easy-to-use multi-user web interface for managing support tickets.
Email Integration
Seamlessly integrates inquiries created via email into the support ticket system.
Phone Integration
Allows for the creation of support tickets via phone calls.
Web Form Integration
Enables the creation of support tickets through web-based forms.
Multi-user Support
Supports multiple users, allowing for collaborative ticket management.
Ticket Assignment
Facilitates the assignment of tickets to specific support agents or teams.
Knowledge Base
Includes a knowledge base for storing and sharing information on common issues and solutions.
Customizable
Offers extensive customization options to tailor the system to specific needs.
Reporting
Provides reporting tools for analyzing support ticket data and performance.
API Access
Offers API access for integration with other systems and automation of tasks.
Similar Sites and Competitors to osticket.com
Additional information
License
osTicket is released under the GPLv2 license, making it free to use, modify, and distribute.
Community
Has a vibrant community of users and developers contributing to its development and support.
Hosting Options
Can be hosted on-premise or in the cloud, offering flexibility in deployment.
Security
Implements security best practices to protect sensitive customer and support data.
Scalability
Designed to scale with your business, supporting small to large volumes of support tickets.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for osticket.com