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Get Satisfaction is a community-driven customer service platform that connects businesses with their customers to foster better communication, support, and product feedback. It allows companies to create a community around their brand where customers can ask questions, share ideas, report issues, and give feedback, all in a public forum that encourages transparency and collaboration.
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4.5 page per visit
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Domain Rating
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Domain Authority
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Citation Level
2007
English, etc
Key Features of the Site
Community Forums
Public forums where customers can discuss products, ask questions, and share feedback.
Direct Support
Allows customers to directly contact support teams for personalized assistance.
Idea Sharing
A platform for customers to suggest new ideas or improvements for products and services.
Issue Reporting
Enables customers to report problems or bugs they encounter with products or services.
Knowledge Base
A comprehensive collection of articles and guides to help customers find answers to common questions.
Analytics Dashboard
Provides businesses with insights into community engagement, customer satisfaction, and support effectiveness.
Integration Capabilities
Offers integration with various CRM and support tools to streamline customer service processes.
Moderation Tools
Tools for community managers to moderate discussions, manage content, and engage with users.
Custom Branding
Allows businesses to customize the look and feel of their community to match their brand identity.
Mobile Accessibility
Ensures the platform is accessible and fully functional on mobile devices for on-the-go access.
Similar Sites and Competitors to getsatisfaction.com
Additional information
Headquarters
San Francisco, California, USA
Parent Company
Sprinklr
Key People
Wendy Lea (CEO), Thor Muller (CTO), Lane Becker (Co-founder)
Website
https://getsatisfaction.com
Social Media
Active on Twitter, LinkedIn, and Facebook for community engagement and updates.
Awards
Recognized for innovation in customer service and community engagement by various industry awards.
Community Impact
Has facilitated millions of customer interactions, leading to improved product development and customer satisfaction for businesses worldwide.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for getsatisfaction.com