Cloud Contact Center Software | AI Customer Experience Platform | Talkdesk
Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.
Talkdesk is a cloud-based contact center software that enables companies to provide exceptional customer service. It offers a flexible, scalable, and easy-to-use platform that integrates with existing CRM systems, allowing businesses to streamline their customer service operations. Talkdesk is designed to improve customer satisfaction and agent productivity through its innovative features and user-friendly interface.
1.4M
45000 / day
1.5M
50000 / day
5.5 min
3.5 pages per visit
40%
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Domain Rating
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Domain Authority
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Citation Level
2011
English, etc
Website Key Features
Omnichannel Support
Provides seamless customer service across multiple channels including voice, email, chat, and social media.
CRM Integration
Easily integrates with popular CRM platforms like Salesforce, Zendesk, and Microsoft Dynamics for a unified customer view.
Real-Time Analytics
Offers comprehensive analytics and reporting tools to monitor agent performance and customer satisfaction in real-time.
Automated Workflows
Automates routine tasks and workflows to increase efficiency and reduce manual errors.
Customizable IVR
Allows businesses to create custom Interactive Voice Response (IVR) menus to improve call routing and customer experience.
AI and Machine Learning
Leverages AI and machine learning for predictive analytics, sentiment analysis, and intelligent call routing.
Scalability
Easily scales to accommodate business growth or seasonal spikes in customer service demand.
Security and Compliance
Ensures data security and compliance with industry standards and regulations.
Global Reach
Supports global operations with local numbers and international call capabilities.
Mobile App
Provides a mobile application for agents to manage customer interactions on the go.
Similar Sites and Competitors
Additional information
Headquarters
San Francisco, California, United States
Founders
Tiago Paiva, Cristina Fonseca
Website
https://www.talkdesk.com
Industry
Software
Number of Employees
1001-5000
Funding
Over $498 million in funding from investors including DFJ Growth, Salesforce Ventures, and Viking Global Investors.
Awards
Recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service and has received numerous awards for innovation and customer satisfaction.
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