AI-First Customer Service Platform | Helpshift
Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology
Helpshift is a customer service platform that integrates with mobile apps and websites to provide in-app support, FAQs, and ticketing systems. It aims to improve customer satisfaction by offering seamless support experiences directly within the app or website, reducing the need for customers to leave the platform for help.
90K
3000 / day
150K
5000 / day
3.8 min
3.2 pages per visit
45%
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Domain Rating
-
Domain Authority
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Citation Level
2010
English, etc
Website Key Features
In-App Support
Allows users to access help and support without leaving the app, enhancing user experience and satisfaction.
FAQs
Provides a comprehensive, easily navigable FAQ section to help users find answers to common questions quickly.
Ticketing System
Enables efficient tracking and management of customer issues, ensuring timely and organized responses.
AI and Automation
Utilizes artificial intelligence to automate responses and categorize tickets, improving response times and efficiency.
Multilingual Support
Offers support in multiple languages, making it accessible to a global audience.
Analytics and Reporting
Provides detailed analytics and reporting tools to track customer satisfaction and support team performance.
Integration Capabilities
Easily integrates with other tools and platforms, such as CRM systems, to streamline workflows and data management.
Customizable Interface
Allows for customization of the support interface to match the app or website's branding and design.
Push Notifications
Sends push notifications to users for updates on their support tickets, keeping them informed and engaged.
Self-Service Options
Empowers users to find solutions on their own through a comprehensive knowledge base and self-help resources.
Similar Sites and Competitors
Additional information
Headquarters
San Francisco, California, USA
Key People
Abinash Tripathy (Co-founder & CEO), Baishampayan Ghose (Co-founder & CTO)
Website
https://www.helpshift.com
Clients
Helpshift serves a wide range of clients, including major brands in gaming, e-commerce, and technology sectors.
Awards
Recognized for innovation in customer service and support, with awards and accolades from industry leaders.
Funding
Has received significant funding from venture capital firms, supporting its growth and expansion.
Global Reach
Operates on a global scale, providing support to customers and businesses around the world.
HTTP headers
Security headers report is a very important part of user data protection. Learn more about http headers for helpshift.com